We created this support site to help get you to the answers you need as quickly as possible. If you can't find what you are looking for, then you can also email our support desk.
We're very happy to explain how our themes work so that you can build the best store possible. Our free support is limited to assistance with the theme as originally provided and only provide support in English [language]. Custom features, coding or apps or not part of our service offerings and are not covered by our support.
Our free support is limited. We provides only minor changes in the customization not big or long term works like continue changes in your store.
The ability to change and update your storefront easily is part of what makes the Shopify platform so appealing! Our professionally designed themes include comprehensive theme settings allowing you to transform your online shop window as often as you like.
It is possible for those with coding experience to go beyond the built-in options and make further code changes to the theme. The Shopify discussion forums and online support guides can help you to do this, but please don't rely on these as step-by-step guides. Our premium themes have been built by experienced Shopify developers and often include additional features and more advanced coding.
The support team can provide help with theme settings and anything included in the original theme. However, we are not able to help with custom coding changes as part of our free support. Should you wish to change your theme code, there are lots of experienced Shopify developers available for hire.
Remember, if you do wish to change theme code there are several ways to ensure you still have a copy of your original code as a backup. Shopify provides version control on Template, Section, Snippet and Layout files. You can also export the theme or make a duplicate copy. Previous purchasers of the theme can download the latest version of the theme code from the theme store for free as long as they use the same Shopify account.
Shopify don't offer theme refunds and nor do we.
You can trial our themes and apps in full before you make a purchase - please make sure the theme is right for your business by taking advantage of the free trial available for all themes, before you take the plunge!
Please see the Shopify terms and conditions for full details: http://www.shopify.com/legal/terms
If you have more than one Shopify store, and wish to use the same theme for each, you will need to purchase the theme for every store where it is published.
When you purchase a theme from the Shopify Theme Store, you are licensed for single use with the store account it is purchased for. For additional stores, a new theme purchase must be made for each store account.
A store using a theme that has not been purchased via the Shopify Theme Store will not be supported or eligible for free updates, and could result in your store being closed by means of a DMCA filing.